TERMS OF TRADE
Customer Service Commitment
Quick response - queries and order confirmations will be answered within 24 hours (excluding weekends).
It is our commitment to delivery goods to you by the critical date.
Returns / Cancellation Policy
Items deemed faulty should be returned within 7 days of receipt of order for repair. We do not issue refunds or exchanges (unless due to faulty workmanship). Changes or cancellation of orders should be made within 24 hours as production will already have commenced.
Placing Orders
We accept orders via fax or email. Orders placed via the telephone we will still require a written confirmation.
Shipping
Shipping charges are generally $15.00 within Australia $35.00 for overseas deliveries, however this may vary depending on the package weight.
Given that Stephanie Browne pieces are handcrafted we ask for as much notice as possible. Our aim is to keep stock on hand and achieve a two week turnaround for deliveries. Should require an immediate rush order a surcharge of 25% may apply.
Plating & Colours
Unless specified we produce items per our sample. We generally use rhodium as it is non-tarnishing, however further plating options available are shiny silver and shiny gold. Standard pearls are white or ivory, and standard crystals are either clear or AB. Changes to the above standards will incur a surcharge of 10%.
Special Orders
Special orders are classified as those that differ in any way from the Stephanie Browne range. Whilst we are happy to accommodate special orders, a surcharge of 25% will apply unless otherwise quoted.
Repairs
We are happy to carry out repairs free of charge provided the item is returned within 6 months of the purchase date and deemed a manufacturing fault. A small fee will apply along with postage fees for items returned outside this period or not deemed a manufacturing fault.